Technical support for a German-speaking client - hybrid work, flexible schedule

Currently, for our BPO/SSC client, we are looking for talented individuals with language skills ready to start or continue their careers in international structures.

Position tasks:

  • Receiving requests from a German-speaking client (email, phone, chat)
  • Constant service of communicators
  • Professional service to foreign customers
  • Analyzing requests and finding solutions tailored to the customer
  • Understanding the customer's problem
  • Assistance in solving the problem reported by the client
  • Highly developed interpersonal skills
  • Transferring problems to the second line of support if the situation cannot be resolved
  • Creating documentation
  • Reliable performance of assigned duties

Requirements for candidates:

  • German and English language at a minimum level b2
  • Freedom in e-mail and telephone communication
  • Ability to treat customers individually
  • Availability to work full time
  • ability to manage their own time
  • independence in action, responsibility
  • self-discipline and focus on problem solving
  • openness to new challenges and willingness to continuously develop professional competence

Our client offers:

  • Possibility of hybrid or stationary work (office in Krakow)
  • Flexible schedule which can be adjusted to current commitments such as studies or courses
  • Full-time work (16 hours per month)
  • Obtaining professional qualifications that allow for further development
  • Opportunity to grow within the company (improving qualifications, promotions)
  • Gaining or completing experience in corporate work
  • Employment contract
  • Extensive package of social benefits: life insurance, private medical care, financial allowances, mybenefit platform, multisport, subsidies such as glasses or language courses.


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