Customer Operation Specialist - German speaker

Adecco Poland Sp. z o.o. belongs to Adecco Group - the world"s leading provider of HR solutions, we have a network of 5,100 branches, in over 60 countries and territories around the world. We have been present in Poland since 1994. In 2015, work through Adecco Poland found more than 60 000 people. Adecco Poland Sp. z o.o. is an Employment Agency (Certificate No. 364).

Responsibilities:

• Be the first point of contact for Customers
• Resolve Customer requests received via all mediums (phone, email, fax) according to agreed service levels and service standards
• Provide assistance to customers in self-service mediums and assist customer to complete transactions
• Record and follow up all customer contacts in customer facing systems
• Liasing between customers and supply chain departments in coordination of delivery process
• Proactively communicating to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order
• Supporting in the resolution of delivery queries

Requirements:

• NATIVE UKRAINIAN + very good German (B2/C1) and good English
• excellent communication skills
• strong customer focus
• ability to deal with multiple tasks and work in a dynamic environment
• ability to cooperate efficiently in a team
• good working knowledge of MS Office tools and Outlook
• experience in using one of major ERP systems (e.g. SUN/ SAP ) will be an advantage

We offer:

- 9 months contract with possibility to extend
- attractive salary
- great opportunity to develop in international environment
- fantastic atmosphere of work