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Conduct inquiries pertaining to the development of new information systems to meet current and projected business needs
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Write functional specifications of user needs for application development, enhancements, and testing
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Analyze user requirements, procedures, and problems to improve existing systems
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Prepare functional, systems and program specifications
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Prepare project plans and implementation schedules
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Confer with organizational units involved to determine requirements
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Maintain and develop documentation for responsible area
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Maintain a thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job, this could include formal or self paced professional development
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Recommend/conduct training
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Maintain positive relations with all employees encouraging them to suggest ways of improving IT systems
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Serve as escalation point for troubleshooting issues
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Maintain a good working relationship with customers and vendors
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Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
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Drive continuous improvement through trend reporting analysis and metrics management
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Assure that procedures and work instructions are efficient and not redundant
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Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
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Confer with reporting manager on complex or unusual situations
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Ensure 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality)
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Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific
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Maintain discretion and confidentiality in all areas pertaining to the IT systems
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Understand and embrace the business and IT strategic direction
