Senior AMS Consultant

NBCR Sp. o.o. we are a company with an established position in the market specializing in the recruitment of professionals (Certificate No. 14492). from the IT industry. For several years we have helped our customers in delivering highly qualified specialists so that they can operate stably and to develop, and we accompany them as a reliable partner.

Your Responsibilities / Activities:

• Within the Infor managed services team act as a single point of contact between Infor managed services and client.
• Act as a focal point for reporting Incidents and making service requests. Act as a second level resolution point.
• Administer reporting tools for the AMS team. Review service metrics and identify the success of services being utilized to recommend and coordinate changes.
• Report fluctuations in the SLA levels to Leadership, Analyze and review actual service performance against SLAs.
• Maintain day to day responsibility for the ownership and resolution of Service Management issues which arise in connection with AMS offerings.
• Keep client informed of service events, actions and opportunities that are likely to impact their ability to pursue their day-to-day activities.
• Able to operate effectively and with minimal supervision in managing any of the key ITIL processes; Incident Management, Change Management, Problem Management etc.
• Able to view client system environment holistically to proactively identify and resolve issues before they are able to impact end user operation or SLAs
• Developing positive, ongoing business relationships with the client"s executive management team and end users.

Your education, experience & skills which can make You the one:

• Education or work related experience that prepares team member for client facing consulting work.
• Strong analytical skills and specific and broad product knowledge
• Excellent planning, time management, communication (oral and written), decision making, presentation and organization skills
• Strong working knowledge of office-related automation tools: PC, word processing, spreadsheet, etc.
• ITIL foundation v2 or v3
• 7 years, or equivalent knowledge/experience of concepts and principles of application, systems or technical expertise area(s), preferably within Infor"s targeted industries
• Strong Consulting skills, including acting as project leader in SAC's application area, sales of additional services and customer management and communication skills.
• Demonstrated people leadership abilities.
• Ability to develop skills of those in the standard and junior consultant roles.
• Languages: Polish, excellent English and a fluent 3rd EMEA language: Dutch, French, German, Italian, Spanish

Would be good if You also have:

• One or more modules from ITIL Lifecycle or capability stream (or v2 equivalent)
• Certifications i.e., CPA, APICS, PHR, SPHR is a plus
• Proven ability to effectively work with key client executives along with setting appropriate project expectations
• 3 years Supervisory experience

Why join Infor?

• Challenge - You will help solve the challenging business problems of our diverse customers globally
• Start-up phase - We are expanding our presence in Poland. You will co-create the company during a start-up phase, possibility of promotion and build a successful career path
• Diversified work - You will have a possibility to change between projects, technologies, applications and customers
• Training program - We provide an intensive training program, with access to global experts and a knowledge base.
• Benefits - We will provide a comprehensive package with flexible working hours
• Cooperative culture - You will work with inspiring people in a prestigious office in the center of Wroclaw