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Junior Service Manager

Teamquest Warszawa Wynagrodzenie do negocjacji

Our client is one of the biggests TSL (Transport, Shipping, Logistics) worldwide company, with with more than 140 years of logistics experience, with about 2000 locations around the world and more than 72 000 employees wordwide. For main IT Department, based in South Warsaw, we are currently looking for: Junior Service Manager

Responsibilities:

Governance and Framework for Client's digital solutions portfolio globally
Service Management and -Operations for Digital Solution's service portfolio
Subject Matter Experts on Client's digital solutions offerings; provide business and technical expertise to Digital Solution projects and other initiatives
Provide digital solutions to optimize customer interaction with company via multiple channels and drive internal global collaboration
Contribute to implementation of new solutions (e.g. feasibility studies / pilots / prototyping)
Consult and align with internal business partners, SPOCs and Regional Competence Centers on Digital Solution's product portfolio to exchange knowledge, identity new project opportunities and establish a strategic vision (in close collaboration with DiS Strategic Portfolio Management and DiS Support Team)
Operate customer service related tasks and/or supervise subcontractors assign to comparable tasks
Service Administration (budget planning, development of Digital Solution's service portfolio strategy)
Monitoring and accountability for the Incident Management of the Digital Solution's service portfolio
Functional Release Management in regards of prioritization, planning and communication in close alignment with Technical Release Management in Solution Architecture sub-team
Assurance of IT-based service quality according to SLA/OLA
Consulted in Demand & Solution Management and Support & Test Management actions
Training and Documentation
Supplier relationship management
Communication Management with all involved parties and stakeholders

Requirements:

Minimum bachelor's degree in Business Administration, Logistics, Computer Science or related disciplines
At least 1 year work experience on similar position (Service Manager, Project Manager)
People management skills - minimum 1-2 years of experience
Experience identifying process improvements and coordinating their implementation
International experience in customer projects and service management
Understanding of business and IT processes
Strong organizational and multi-tasking skills
Customer and service orientation
Strong interpersonal skills and ability to work effectively across diverse organizations, groups and functions
Flexible thinker able to operate in a changing environment
Team player with very good communication skills
Fluent Business English (written and spoken)
Excellent MS Office skills
Additional advantages:
- Knowledge in IT and forwarding business
- IT Infrastructure Library (ITIL) knowledge
- PRINCE2 or PMI
- Experience in UI and UX Design

We offer:

Attractive salary
Work in a dynamically developing company, which is a global leader in the transport and logistic sector
Various challenges at work
Great atmosphere
Subsidies to private health care, sport cards and group insurance
Opportunity to participate in the employee volunteering program

IT - Administracja

IT - Rozwój oprogramowania

Szukam pracy Warszawa, Szukam pracy Wrocław, Szukam pracy Kraków, Szukam pracy Łódź, Szukam pracy Szczecin, Oferty pracy Gdynia, Ogłoszenia Gdańsk, Szukam pracy Poznań, Ogłoszenia Au Pair Opieka nad dzieckiem, Kalkulator brutto-netto, Wyszukiwarka ofert, kariera medycyna, kariera budownictwo, Praca Administracja biurowa, Branża bankowość, pracuj w call center, Pracuj w energetyka, Pracuj w Handel, oferty pracy fizyczna, Praca na magazynie, Ogłoszenia w marketingu, Kariera Olsztyn, Szukampracy Katowcie, Kariera Bydgoszcz, Praca Białystok

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