Salesforce Business Analyst

You will join a global Salesforce rollout program covering all regions worldwide. The initiative includes a full end-to-end Salesforce implementation, enhancements of existing functionalities, and localization to meet legal and regulatory requirements in different markets.

The project spans the entire delivery lifecycle --- from business analysis and solution design, through configuration support and UAT, to Hypercare and documentation. The environment is complex, fast-paced, and requires a senior Business Analyst with strong stakeholder management skills.

Project information:

• Industry: Consulting
• Location: 100% remote, no business travel
• Type of employment: B2B
• Budget: 170-190 net / hour / b2b
• Project language: English
• Recruitment stages: HR screen, technical meeting with PM, and final meeting with the customer
• Start date: ASAP

Project scope:

• Analyse and document global and local business processes across Sales, Marketing and Medical/Business operations
• Translate business needs into functional requirements, user stories and process flows
• Collaborate closely with the Product Owner and technical teams to design feasible Salesforce solutions
• Define, document and validate end-to-end Salesforce processes
• Support localization and adaptation of Salesforce solutions to legal and regulatory constraints
• Plan, prepare and coordinate User Acceptance Testing (UAT), including test scenarios and test cases
• Support business users during Hypercare after go-live
• Prepare and maintain high-quality project documentation in line with global standards
• Work daily with international stakeholders from client and delivery partner teams

Requirements:

• 4-6+ years of experience as a Salesforce Business Analyst
• Proven experience in large-scale, multinational Salesforce implementations
• Strong knowledge of Salesforce Sales Cloud and/or Service Cloud
• Solid background in requirements gathering, user story writing, and functional design
• Excellent facilitation and stakeholder management skills
• Hands-on experience coordinating UAT and Hypercare activities
• Fluent English - daily collaboration with global teams

Nice to have

• Experience in pharmaceutical or other regulated industries
• Salesforce certifications (Business Analyst, Admin, Sales Cloud, Service Cloud)
• Experience working in Agile environments (Scrum or SAFe)

We offer:

• 100% remote work from Poland
• Private medical care and MultiSport card
• Participation in a global Salesforce transformation program
• High level of autonomy and real impact on solution design
• Collaboration with international, senior stakeholders