Dynamics 365 Operations Specialist

In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting-edge technologies that shape the world of the future. We are seeking a highly experienced Operations Specialist-Dynamics 365 to join a remote development team. The role focuses on ensuring smooth day-to-day platform operations, supporting end users, and maintaining high service quality across business processes

Project information:

• Type of project: IT Services
• Office location: Poland
• Work mode: Remote
• Budget: 750-900 zł/day - b2b
• Project length: January 2026 - July 2026 with option to extension
• Only candidates with citizenship in the European Union and residence in Poland
• Start date: ASAP (depending on candidate availability)

Project scope:

• Design, develop, and deploy machine learning models for production environments
• Manage day-to-day operational tasks within the Dynamics 365 environment
• Support end users with platform navigation and functional troubleshooting
• Monitor workflows, dashboards, and reports to ensure smooth operations
• Identify, analyze, and resolve operational issues in collaboration with stakeholders
• Document operational processes, FAQs, and best practices related to Dynamics 365 usage
• Ensure effective communication and timely resolution of user requests

Requirements:

• Strong understanding of Dynamics 365 navigation and core functionalities
• Background in Business Analysis, System Analysis, or Testing is preferred
• Experience supporting business users in an enterprise application environment
• Strong problem-solving and analytical skills
• Excellent communication skills and ability to work independently in a remote setup
• Good English skills

We offer:

• Remote working model
• Full-time job agreement based on b2b and employment contract
• Private medical care with dental care (covering 70% of costs) + rehabilitation package. Family package option possible
• Multisport card (also for an accompanying person)
• Life insurance