IT Support Specialist with French

In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future.

Project information:

• Location: Katowice, Opole, Lublin - hybrid work model
• Working hours: Monday-Sunday (different shifts between 7:00 - 22:00, 7 or 8 hours per day)
• Languages: English & French
• Type of employment: long-term contract of employment
• Level: Mid
• Salary: 6000 - 6600 PLN gross

Responsibilities:

• Act as the first point of contact for IT support requests

• Provide user support via phone, email and ticketing tools

• Resolve or escalate incidents according to procedures and SLAs

• Document solutions and follow up on tickets

• Handle high-priority incidents and user account management

• Collaborate with internal IT teams and key users

Requirements:

• Fluent in French and English

• Experience in IT support/service desk area

• Knowledge of operating systems and common business applications

• Strong communication, problem-solving and teamwork skills

We offer:

• Full-time job agreement based on employment contract
• Private medical care
• Life insurance
• Multisport card
• Access to several learning platforms