Customer Service Specialist with German

At Cyclad, we work with the best international technology companies to increase their potential in providing unique, modern solutions that shape the world of the future.

Currently, for our client, leading airlines, we are looking for candidates with knowledge of English and German to work as a Customer Service Specialist.

Project information:

• industry: Travel
• Office location: Krakow
• Working model: on-site / hybrid
• Languages: English (B2) German (B2)
• Type of employment: full time
• Level: Junior
• Remuneration: 7100 PLN gross + bonuses

Responsibilities:

• Recommending travel products, providing support
• Assisting customer to reserve and adjust flight booking transactions
• Assisting customers to use website
• Responding to general enquiries

Requirements:

• Very good knowledge of English and German (at least B2 level)
• Very good communication skills
• Willingness to develop
• Ability to work independently and in a team

We offer:

• sharing the costs of sports activities
• private medical care
• life insurance
• corporate products and services at discounted prices
• free annual ticket with our airline, discounted tickets for a great number of airlines for you and your family
• integration events
• dental care
• saving & investment scheme
• sharing the commuting costs
• charity initiatives
• family picnics
• MyBenefit platform