IT Support Specialist with German (Junior)

In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. Our customer is the leader in consulting, technology services and digital transformation.

Project information:

• Location: Kraków, Katowice, Lublin, Opole -> hybrid model of working in one the locations (40% in the office)
• Working hours: Mon-Fr, 8 hours (shifts between 7:00 - 18:00)
• Type of project: IT Support/Service Desk
• Type of employment: long-term contract of employment
• Languages: German & English

Responsibilities:

• Providing daily support to German-speaking customers
• Responding to customers' queries and solving technical issues
• Managing ticketing system
• Performing troubleshooting activites (hardware, software, system)

Requirements:

• Very good knowledge of German & English (B2/C1 levels)
• Problem solving skills and attention to detail
• First IT support/helpdesk working experience (nice to have but it's not required)

We offer:

• Full-time job agreement based on employment contract
• Private medical care
• Life insurance
• Multisport card
• Access to several learning platforms