Customer Support Specialist with German

L.M. Group Poland is a recruitment agency that has been helping candidates find employment throughout the country that matches their qualifications and experience. We act quickly and effectively, adapting our services to market needs and the expectations of our clients. We believe that the key to success is understanding the needs of both employees and employers.
Our motto 'It's all about people' means that we always put people first - both our clients and candidates. We make sure that every candidate receives constructive feedback and feels part of the process. We are here to help you find a job that meets your expectations.
For our client, a global high-tech company, we are looking to fill the position of:

Job Description:

• Answer incoming inquiries and make calls and send emails to potential clients

• Help spark interest in our services among new clients

• Assist in creating training guides and instructions

• Build and keep good, long-term relationships with clients

• Stay in touch with internal teams and outside partners using email, phone, and CRM

• Work smoothly with other departments involved before and after your tasks

Requirements:

• 1-2 years working in a BPO company

• Good knowledge of how supply chains work

• Experience using Salesforce or similar CRM tools is a plus

• Fluent in German (at least C1) and good English skills (at least B1)

• Bachelor's degree in any subject

• Experience with ERP systems and good skills in MS Excel

• Good at managing time, handling several tasks, and setting priorities

• Comfortable making many phone calls every day

• Clear and effective communication with team members

• Able to work well with different teams

• Understands key performance indicators (KPIs) and service level agreements (SLAs)

Our client offers:

• Performance-based bonuses twice a year

• Employee referral program bonuses

• Professional development opportunities through internal mobility and training

• Access to e-learning platforms and training in domain, soft, and technical skills

• Daily use of German language

• Private medical care via Medicover (extendable to family)

• Multisport card reimbursement or MyBenefit platform points

• Attractive group insurance package

• Access to a well-being platform, including free psychological consultations

• Stable employment contract without a trial period

• Company-provided IT equipment

• Bonuses from the Employee Benefits Fund

• Flexible working hours

• Participation in charity, wellness, and sports initiatives

• Hybrid work model (2 office days/week in Łódź)