German-speaking Customer Care Specialist - hybrid mode in Łódź

L.M. Group Poland is a recruitment agency that has been helping candidates find employment throughout the country that matches their qualifications and experience. We act quickly and effectively, adapting our services to market needs and the expectations of our clients. We believe that the key to success is understanding the needs of both employees and employers.
Our motto 'It's all about people' means that we always put people first - both our clients and candidates. We make sure that every candidate receives constructive feedback and feels part of the process. We are here to help you find a job that meets your expectations.
For our client, a global high-tech company, we are looking to fill the position of:

Job Description:

• Respond to inbound leads and conduct outbound cold calls and emails

• Identify key stakeholders and generate interest from potential clients

• Contribute to the development of training materials and work instructions

• Build and maintain lasting relationships with clients to foster loyalty

• Communicate with internal and external teams via email, phone, and CRM tools

• Collaborate efficiently with upstream and downstream departments

Requirements:

• 1-2 years of experience in a BPO environment

• Solid understanding of supply chain management

• Experience with Salesforce.com or similar CRM platforms (preferred)

• Fluent German (minimum C1) and good English (minimum B1)

• Bachelor's degree in any field

• Familiarity with ERP systems and proficiency in MS Excel

• Strong time management skills with the ability to multitask and prioritize

• Comfortable handling a high volume of daily calls

• Strong written and verbal communication skills with internal stakeholders

• Ability to work effectively in cross-functional teams

• Good understanding of KPIs and SLAs

Our client offers:

• Performance-based bonuses twice a year

• Employee referral program bonuses

• Professional development opportunities through internal mobility and training

• Access to e-learning platforms and training in domain, soft, and technical skills

• Daily use of German language

• Private medical care via Medicover (extendable to family)

• Multisport card reimbursement or MyBenefit platform points

• Attractive group insurance package

• Access to a well-being platform, including free psychological consultations

• Stable employment contract without a trial period

• Company-provided IT equipment

• Bonuses from the Employee Benefits Fund

• Flexible working hours

• Participation in charity, wellness, and sports initiatives

• Hybrid work model (2 office days/week in Łódź)