Customer Service Representative with German

At Cyclad, we work with the best international technology companies to increase their potential in providing exceptional, modern solutions that shape the world of the future.

Currently, for our client, we are looking for candidates with knowledge of German for the position of Customer Service Representative.

Project informations:

• Location: Warsaw
• Type of work: hybrid 2 days per week in office
• Working hours: Mon-Fr (start 8-9)
• Languages: English (B2) German (B2)
• Type of employment: long-term contract of employment
• Level: Mid

Responsibilities:

• Handling incoming calls, requests
• Create quotations
• Advice Customers regarding order status, products etc.
• Answering questions
• Preparing documentation
• Entering orders into system
• Support pricing process
• Coordination of the ordering and delivery processes
• Efficient resolution of customer issues and inquiries

Qualifications:

• Very good knowledge of English and German language
• Experience in Customer Service
• SAP or other ERP experience
• Knowledge of Excel
• Analytical skills

We offer:

• Long-term cooperation based on employment contract
• Private medical care
• Life insurance
• Extended pension plan
• Employee recommendation program
• Multisport card
• Attractive recognition programs
• Flexible work organization
• Stable employment in the company