Analyst with German and English

We are an international recruitment agency established in 1987 in Israel and present in Poland since 2014. We specialize in permanent and temporary recruitment. Our head office is located in Poznań, in addition, we have branches in Warsaw, Gdańsk, and Wrocław.

We are looking for an Analyst with German language for our client, who is an international company.

Responsibilities on this role:

• Providing hardware/software/network problem diagnosis/resolution via telephone for customer's end users.
• Routing problems to the internal support group
• Coordinating and managing relationships with vendors and working closely with support staff to obtain technical knowledge.
• Administering and providing User Access to various systems
• Using the Call Tracking System to document and manage problems, work requests, and their respective resolutions and circumventions

Skills:

• Understanding of the IT environment and readiness to learn new processes and technologies.
• Good knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware.
• ITIL knowledge will be a plus.
• Knowledge of German - B2 and English - B2.

Benefits:

• 2 weeks of paid training in Kraków.
• Remote job.
• Career development opportunity.
• Attractive benefits package.