Consultant for International Customer Support - German Language

We are looking for ambitious and talented individuals who are eager to develop their professional career in the customer service field. If you have fluent German language skills and a passion for working with customers, this opportunity is perfect for you!

Job Description:

• Provide high-quality customer support to international clients in German, through various communication channels such as phone, email, and chat.
• Respond to customer inquiries, provide information about our products/services, and resolve issues.
• Monitor and track customer orders, ensuring timely delivery.
• Collaborate with other departments within the company to address customer concerns.
• Build and maintain positive relationships with international customers.

Requirements:

• Fluent in spoken and written German & English.
• Experience in customer support or sales is a plus.
• Excellent communication and interpersonal skills.
• Customer-oriented mindset, empathy, and patience.
• Ability to work in a team and manage time effectively.
• Problem-solving and decision-making skills.

Our client offers:

• Stable employment in a reputable company with a strong market position.
• Opportunities for professional development and gaining experience in customer service.
• Friendly and dynamic work environment.
• Attractive salary and benefits package.
• Hybrid job in Cracow (8 days per month work from the office).