Customer Service Specialist (coordinating the order chain) - working with the French language

For our BPO/SSC client, we are currently looking for talented individuals with language skills, ready to start or continue their careers in international structures.

Employer offers:

  • Opportunity for long-term cooperation with a company with an established position on the international market
  • Stable employment, based on an employment contract
  • Daily work in a dynamic and friendly team
  • Opportunity to improve professional qualifications
  • Opportunity to gain industry knowledge in the field of customer service
  • Fully paid job training package
  • Supplementary training and courses
  • Business equipment needed to perform daily duties
  • Work in home office mode, or in stationary/remote or hybrid mode
  • Benefits e.g. multisport and private medical care, in addition to the possibility of receiving subsidized an training, periodic bonuses and the my benefit platform.

Requirements:

  • good knowledge of English: minimum required level, b1
  • good knowledge of French: minimum required level, b2
  • freedom of communication in both foreign languages (e-mail, chat, telephone)
  • Availability to work full time
  • Knowledge of Salesforce/SAP specialized systems
  • Good knowledge of MS Excel and Word programs
  • At least one year of work experience in order processing is recommended.

Key Responsibilities:

  • Processing changes, pricing sheets and preparing quotes, etc.
  • Creating training programs and other documents
  • Creating work instructions
  • Supporting the team in other tasks
  • Handling instant messaging chat, phone, email, teams
  • Suggesting improvements
  • Cooperation with other people in the company/department


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