Implementation Engineer (Cytric)

In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting-edge technologies that shape the world of the future.

Our client works at the heart of the global travel industry and provides the technology which keeps the travel sector moving. We're currently expanding our team that is responsible for Cytric Travel Implementations and we're seeking for experienced Implementation Engineers who will have a key role designing, developing, testing and integrating custom solutions.

Project information:

  • Industry: Travel technology
  • Type of project: Cytric Travel end-to-end implementations, migration projects, implementation consulting and support
  • Office location: Warsaw (Wola)
  • Remote work: yes, 100% remote
  • Project language: English
  • Project length: permanent
  • Assignment start date: depending on candidate's availability - preferably 05.2023

Project scope:

  • Implement Online Booking Tool through a structured implementation plan
  • Analyze customer systems and service requirements
  • Ensure that the scope of any engagement is clearly understood by the customer and signed off
  • Ensure coordinated action between all internal and external project stakeholders and manage successful and timely implementation of the corporate products for global customers
  • Identify specific actions necessary to implement and integrate OBT solutions
  • Write implementation configuration document that reflects customer requirements
  • Identification and mitigation of key risks and issues impacting delivery and customer satisfaction
  • Advice on business impact of implemented actions on business performance and efficiency
  • Provide expert support to delivery segment and pre-sales
  • Share knowledge with delivery teams

Competence demands:

  • University degree in Tourism, Project Management, Business or IT
  • Fluent English - min. B2
  • Valid experience in business travel industry, ideally in Travel Management Company
  • Knowledge of GDS systems, preferably Amadeus GDS
  • Experience working with Online Booking Tools, most preferably Cytric Travel
  • Ability to handle the different phases of a project, following company's methodology and using standard project management tools: Project organization, Project Initiation, Planning, estimating and scheduling, Executing, Monitoring and controlling, Risk management, Project closing

We offer:

  • Long-term cooperation based on employment contract or B2B
  • Private medical care with dental care (covering 70% of costs) + rehabilitation package. Family package option possible
  • Multisport card (also for an accompanying person)
  • Life insurance
  • Internal and external trainings
  • Possibility to work 100% remotely


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