IT service, employee with German language - flexible schedule

Currently, for our BPO/SSC client, we are looking for talented individuals with language skills ready to start or continue their careers in international structures.

Tasks on the position:

• Receiving requests from an individual customer (German-speaking)
• Ongoing support of communicators such as e-mail, chat, telephone
• Ongoing support of foreign customers
• Assisting individual customers
• Analyzing requests and finding solutions tailored to the customer
• Understanding the customer's problem
• Highly developed interpersonal skills
• Transferring problems to the second line of support if the situation cannot be resolved
• Creating documentation for customer needs
• Reliable performance of assigned duties

Requirements for candidates:

• German language skills: b2/c1
• English language knowledge: b2/c1
• Freedom to communicate by email and telephone with individual clients
• availability to work full time
• ability to work in hybrid mode
• ability to manage your own time
• independence of action
• self-discipline and problem-solving orientation
• openness to new challenges and willingness to continuously develop professional competence

Our client offers:

• Hybrid work from an office in Krakow
• Flexible schedule that can be adjusted to current commitments (full-time studies and others)
• Obtaining professional qualifications and the opportunity to develop within the company
• Gaining experience in working in a corporation
• Employment contract from the first day of employment
• Systematically paid salary
• An extensive package of social benefits: life insurance, private medical care, financial allowances, mybenefit platform, multisport, subsidies such as glasses or language courses.