Mission Statement
For many years Fileder’s philosophy has been to strive to be ‘easy to deal with’. Being an independent and modern company means we can react quicker to client and industry needs, achieve compliance requirements and meet everyday challenges with more personal dedication, flexibility and ownership. Fileder is committed to providing clients with the quality of products and services they require, to keep its employees and relevant parties safe and healthy while at work or on the premises, and to minimise any negative impact its activities have on the environment; backed up by our three ISO certifications.
Fileder Filter Systems is a privately owned medium size business, established in 1981, specialising in water treatment, and distributing process filtration product predominately from international suppliers and offering technical support. The UK Head Quarters are owned by Fileder Holdings andconsist of a large state of the art warehouse facility with a stock holding of in excess of £7.5 million. Our recently established, brand new, tailored, high specification European operations are in place to combat the challenges of post-Brexit trade, ensure our European business partners continue to receive optimal levels of service and to accelerate growth within the European market and beyond.
Your responsibilities
- As Technical Account Manager you will be required to explore and maximise opportunities within the existing customer base, whilst maintaining a particular focus on obtaining new business across your area
- To personally achieve the profit and sales target for your area
- To systematically analyse data (eg order history, inactive accounts, low activity accounts etc) to identify and qualify target customer/products for increasing sales
- Identify and select primary and secondary potential customers for periods of sales targeting (relevant to territory), concentrating on converting prospective business to achieve sales goals and profitability
- Determine pricing for managed accounts
- Maximise communication opportunities with customers and ensure all opportunities are correctly followed up to maximise sales potential
- Initiating and coordinating the development of action plans to penetrate new markets
- Advise existing customers on product choice as well as introducing new products and/or applications to increase sales
Customer Satisfaction
- Communicate internally with all departments to achieve customer satisfaction
- Identify issues, propose solutions and take part in projects to contribute to operational and sales efficiency
- To administer the needs of all existing and new customers, by personal contact by phone, email and visit to ensure complete satisfaction and maximising of sales opportunities
- Work in Unison with UK based Customer Service Coordinators to ensure all accounts are fully attended to, and that they are serviced appropriately and profitably
Reporting
- The Technical Account Manager will report on a regular basis to the Channel Manager – Account Management with data, input, ideas, feedback and overall performance of territory and sales efforts
- To report to Marketing Department in the UK opportunities, trends and competitive activities and feedback on any Marketing Plans
Our requirements
- Fluent in both English and Polish language with good communication skills
- Demonstrate a proven, strong track record of consistently achieving sales targets
- Excellent administration skills
- Work out of hours and travelling to meet customers and agents in the territory
- To carry out any reasonable instructions given by management for the benefit of the Company
Optional
- Knowledge and experience of CRM systems in particular SAP
We offer
- Valid for 30 days
- Contract of employment
- Full-time
- Company Vehicle
- Fully expensed
- Salary 8,600 – 10,000 PLN/ month (gross)
Contact
James Quiggin
james.quiggin@fileder.co.uk
Fileder Filter Systems sp z. o.o. (currently under the name Forsellina sp. z o.o.)
7r Park Lodz West II
Maratonska 104a
94-102 Lodz
