Our client is a company that has been developing unique products and solutions that benefit society and companies for over a hundred years. The company's motto has remained unchanged since the beginning of their activity: "We strive for excellence".
Client is looking for an IT Service Desk Analyst to provide effective technical support and high levels of customer service to Sharp clients in our fast-paced environment where customer success is key.
The role will involve handling and resolving desktop/laptop/printer/application issues and basic network/server troubleshooting with administration.
You will be required to communicate effectively with the client and manage technical queries in line with client standards and customer specific.
This position has a rotating 3 Shift and will be based in our Warsaw headquarters.
We are looking for:
Wymagania
Requirements:
- Proficient in written and verbal communication in the English language (min B2 level), German and Polish
- Proven track record in IT support
- At least 1 Microsoft certification or an appropriate equivalent
- Broad technical knowledge
- Enthusiastic, hardworking and committed to a career within IT
- Good interpersonal skills (empathy, verbal dexterity, etc.)
Co oferujemy
We offer:
- Employment based on employment contract
- Attractive salary
- Benefit package:
- medical care
- Multisport card
- life insurance
- Internal, external and industry training
- Opportunities for professional development for expert positions
- Experience in an international company
Responsibilities:
- Providing customer support for all IT Services and initial Incident diagnosis and attempting a first-time fix in all cases
- Developing mutually supportive internal relationships
- Actively driving your personal development plan with your manager
- Suggesting continuous improvement ideas that can expand to the broader team
- Supporting Microsoft operating systems and applications
- Writing and updating technical knowledgebase documentatio
We kindly inform you that we will only respond to selected applications.
TeamQuest has been added to the register of entities conducting employment agencies by the Marshal of the Mazowieckie Voivodship under the number 11118.