IT Service Desk Analyst (First/Second level customer support)

Teamquest Łódź
Our client is a company that has been developing unique products and solutions that benefit society and companies for over a hundred years. The company's motto has remained unchanged since the beginning of their activity: "We strive for excellence". Client is looking for an IT Service Desk Analyst to provide effective technical support and high levels of customer service to Sharp clients in our fast-paced environment where customer success is key. The role will involve handling and resolving desktop/laptop/printer/application issues and basic network/server troubleshooting with administration. You will be required to communicate effectively with the client and manage technical queries in line with client standards and customer specific. This position has a rotating 3 Shift and will be based in our Warsaw headquarters. We are looking for:



  • Proficient in written and verbal communication in the English language (min B2 level), German and Polish
  • Proven track record in IT support
  • At least 1 Microsoft certification or an appropriate equivalent
  • Broad technical knowledge
  • Enthusiastic, hardworking and committed to a career within IT
  • Good interpersonal skills (empathy, verbal dexterity, etc.)


We offer:

  • Employment based on employment contract
  • Attractive salary
  • Benefit package:
    • medical care
    • Multisport card
    • life insurance
  • Internal, external and industry training
  • Opportunities for professional development for expert positions
  • Experience in an international company


  • Providing customer support for all IT Services and initial Incident diagnosis and attempting a first-time fix in all cases
  • Developing mutually supportive internal relationships
  • Actively driving your personal development plan with your manager
  • Suggesting continuous improvement ideas that can expand to the broader team
  • Supporting Microsoft operating systems and applications
  • Writing and updating technical knowledgebase documentatio

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