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Application Support Tier1

Magdalena Pawłaszek Fair Recruitment Łódź Wynagrodzenie do negocjacji

FAIR RECRUITMENT is a professional recruitment agency providing its services to small local companies as well as international corporations. We are a team of experienced, professional, and knowledgeable consultants with hundreds of completed direct search projects and interviews. Our ideology is focused on 'We Care' because we really do care. KRAZ no: 18870.
Our Client is international software house with the headquarter in Quebeck, who is opening its new branch in Poland and looking for professionals who will actively participate in its growth.

Responsibilities:

You’ll be at the beating heart of our platform - supporting, maintaining and improving our applications and infrastructure. Most importantly, your work will improve the experience that millions of people will have with businesses around the world.
You will be responsible for providing remote application support for clients who have critical response time requirements for their business systems.
You will work independently and as part of a team to urgently analyze technical issues, troubleshoot over Email/Phone or via remote access, develop and implement logical conclusions and effective solutions as well as and escalate problems when appropriate.
Support customers via chat, phone, email or ticketing system.
Assist with common mid-level application related questions.
Handle high level application usage or How-to questions.
Ticket escalation to relevant teams.
Follow up on customer requests.
Basic troubleshooting of Software/Application issues.
Provide high level of service to customers and adhere to company SLA policies for response and resolution times.
Identify and implement workarounds for customer incidents.
Implement bug fixes and patches to both new and legacy parts of the platform.
Proactively bring issues and problems to the attention of the team; generating, proposing and implementing innovative solutions to solve them.

Requirements:

BSc/MSc degree in Computer Science, Engineering, Mathematics or a related subject - or equivalent work experience
Excellent problem-solving skills
Proactive &’;self-starter&’; attitude and a creative, innovative and inquisitive character
Willing to experiment with many ideas and showcase the output with peers and the wider teams
Lifelong learner - thriving from developing and sharing knowledge
Uncomfortable with repetition and seek automation in preference
Excellent command of spoken and written English
Strong Interpersonal skills
Strong Communication skills
Acceptance of ownership
Patience and understanding
Investigation, problem solving & diagnostic skills
Computer literacy

We offer:

Interesting role in international environment
Friendly atmosphere
Salary range: 3000 - 4000 net

IT - Administracja

IT - Rozwój oprogramowania

Szukam pracy Warszawa, Szukam pracy Wrocław, Szukam pracy Kraków, Szukam pracy Łódź, Szukam pracy Szczecin, Oferty pracy Gdynia, Ogłoszenia Gdańsk, Szukam pracy Poznań, Ogłoszenia Au Pair Opieka nad dzieckiem, Kalkulator brutto-netto, Wyszukiwarka ofert, kariera medycyna, kariera budownictwo, Praca Administracja biurowa, Branża bankowość, pracuj w call center, Pracuj w energetyka, Pracuj w Handel, oferty pracy fizyczna, Praca na magazynie, Ogłoszenia w marketingu, Kariera Olsztyn, Szukampracy Katowcie, Kariera Bydgoszcz, Praca Białystok

Gdzie szukać pracy jako Application Support Tier1

Jaka oferta pracy na stanowisku: Application Support Tier1 w miejscowości: Łódź jest idealna dla Ciebie? Śmiało Aplikuj! Sprawdź też inne ogłoszenia o pracę z firmy Magdalena Pawłaszek Fair Recruitment lub zapoznaj się raz jeszcze z ofertą pracy. Szukam pracy jako Application Support Tier1 Możesz także skorzystać ponownie z naszej darmowej wyszukiwarki ofert pracy

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