Order Management Specialist with German

Responsibilities

• Creating and booking of Orders in the ERP system
  
• Handling customer requests
  
• Ensure resolution to customer requests
  
• Contact with the customers via e-mails/phone
  
• Updating the information in the system (regarding clients, supplies, pricing)
  
• Gathering information from logistics partners
  
• Building a relation with clients and sales representatives
  
• Checking and solving potential issues between client purchase orders and system information
  
• Solving issues regarding damaged goods, shipment delayed, etc.
  
• Handling complaints related to logistics and return transports

Qualifications

Minimum qualifications

• Very good knowledge of German, willingness to use it both on email and on call
  
• Communicative level of English
  
• Good MS Office (especially MS Excel) knowledge
  
• Analytical thinking and ability to learn fast
  
• Personal culture and ability to deal with the client properly
  
• High motivation and willingness to learn

Preferred Qualifications / Skills

• Previous experience in Customer Care/ Order Management
  
• Familiarity with SAP

We offer:

• Attractive salary
  
• Possibility to take part in the new process
  
• Stable job offer – employment contract
  
• Various trainings (initiating, soft skills)
  
• Possibility of development
  
• Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)