Collection Specialist

Adecco Poland Sp. z o. o. belongs to an international corporation Adecco SA - The world's leading human resource consulting firms, which has 5,100 outlets in 60 countries. Operate in Poland since 1994. Their knowledge and experience we offer in over 50 locations across the country. In 2015, work through Adecco Poland was more than 60 000 people. Adecco Poland Sp. z o. o. Employment Agency is a (certificate No. 364) .t nr 364).

Currently, for our client we are looking for a candidate for the position:

Collection Specialist

Reference number: CS/02/2017/GDA

Place of work: Gdańsk

In this role, you will be responsible for all credit and collections activity relating to student accounts.

Duties and responsibilities

• Manage assigned student account base with responsibility for maximizing collection efforts while providing a positive student experience,
• Responsible for both inbound and outbound calls, as well as emails,
• Interact with internal departments to assist with issues related to payment inquiries, disputes, refunds, transcripts and other related problems to expedite payment and ensure accurate student accounts,
• Utilize departmental criteria and sound judgment to audit accounts and make recommendations for enrollment exceptions,
• Adhere to the designated SLA for your team and/or department,
• Ensure compliance with departmental strategy, collection policies and procedures,
• Use of internal systems to assist students in resolving their balance.

Knowledge, skills and experience

• Fluency in English,
• Strong interest in finance sector,
• Strong verbal, written, and organizational skills,
• Must be detail-oriented, customer-focused, and a self-starter,
• Bachelor's degree in Accounting or related field is a plus (we are willing to consider applications from current students),
• Credit and collections or customer service experience is a plus.

We offer

• Role in an international company with stable position on the market,
• Strong people oriented culture,
• Skills development through diverse work assignments and professional trainings program,
• Compensation package, travel allowance, private medical care, life insurance and Multisport card,
• Work with diverse, motivated team,
• Fresh fruit every Wednesday.