Tasks/ Responsibilities:
As an Operations Manager, you’ll deliver inspiring, supportive leadership for the teams you manage. But at the same time, you don’t shy away from rolling up your sleeves and getting involved whenever necessary.
You’ll be directly responsible for managing a team of Area Managers and their direct reports: meanwhile, you will report to the Senior Operations Manager of your Fulfillment Center.
The role includes the overall management, control and direction of Inbound or Outbound distribution operations and will work to continuously improve the functionality and level of service that the FC provides to our customers, resulting in exceeded productivity goals and the delivery to our customer promise.
- Manage and drive staffing plans, schedules, quality initiatives, process change initiatives, and other Change/ Six Sigma initiatives to enable Operations and ultimately the FC to attain our Business Plan
- Manage a team of managers with responsibility of a department of 200+ (400 in peak season) employees within a very fast-paced/ time-critical and demanding environment
- Set/ clarify requirements and expectations for Business Unit Managers Logistics and Team Leaders
- Measure performance through metrics, providing feedback, and holding Managers accountable for their performance and the performance of their departments
- As needed partner with Managers to establish corrective plans to insure that department meets objectives
- Leverage ideas of Business Unit Managers Logistics and Team Leaders to source and nurture creative improvement plans for the FC
- Take proactive steps to ensure that best practices are shared across all departments and shifts
- Be responsible for the overall direction, coordination and evaluation of the department
- Work closely with support staff (HR, Financial Manager, Facilities Manager, Safety Manager, Security Manager, IT Manager) to build and secure support and resources for projects and initiatives
- Carry out supervisory responsibilities in accordance with the organizations policies and procedures
- Manage and promote the maintenance of the working environment including driving health and safety standards across your operational area
- Ensure security procedures are followed at all times
- Maintains a complete management overview and thorough understanding of inventory in a multi-product automated environment
- Achieve stock accuracy targets
- Implements change and/or develops new processes as required to provide ability to better direct ship multiple products to multiple locations and geographies
- Continuously measure and evaluate the departmental goals and all work processes, available daily labour and daily production goals and hourly progress towards these goals
- Improve quality and eliminate errors, reduce cost per unit
- Manage and report metrics daily
BASIC QUALIFICATIONS
- Strong senior operations team leadership experience (manufacturing, production or distribution environments), in a similar fast-paced environment
- Goal driven, target orientated, able to step back and look at the bigger picture and long term vision for the department.
- Able to manage ambiguity with their sleeves rolled up, and posses a preparedness to get involved if needed.
- Demonstrate strong track record of team leadership within a large scale rapid and process driven environment
- Demonstrate a strong track record of problem solving and very strong analytical skill capability as required, to look at and find solutions for a variety of operational challenges
- Excellent judgments to ensure timely decisions are made on a regular basis. Demonstrated ability to get things done and be resourceful.
- Maintains effective pace and produces conclusive, measurable results within time commitments.
- You are fluent in English and Polish. Verbally and written communication, including report writing skills.
- High dependability – able to manage a business that can operate 24/7 (including nights and weekends). Therefore you should be able and willing to work to flexible schedules/ shifts and commit the time required to get the job done.
PREFERRED QUALIFICATIONS
- Practiced working knowledge of Six Sigma tools (preferred Black Belt qualified) and Lean techniques
- Candidates will be degree qualified in Operations, Engineering, Logistics or similar. An MBA would also be advantageous
If you thrive in a challenging and fast-paced environment, you’ll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do one moment, you will not necessarily be doing 6 months later. We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It’s as simple as this: Work Hard. Have Fun. Make History.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
