Customer Service (Customer Success Associate)
Warszawa
NR REF.: 1107560
For our client, the innovative lending company for business owners, we are looking for the experienced, passionate Customer Service professionals.
Your new role:
- Supporting customers in all matters to ensure highest satisfaction
- Solving all issues from Polish market via phone, chat and email
- Finding best solutions and answers, with the goal to improve the customers experience
- Communicating with all company departments to deliver the best possible customer experience
- Following best practices for customer success
- Contributing to the development and improvement of your department and the internal processes through customer feedback and constant communication with all stakeholders
The perfect candidate have:
- Minimum 2 years of experience in Customer Service - especially in factoring or B2B lending
- Excellent Polish language
- English on the communicative level (B2)
- German language would be an asset
- Strong communication skills, a great feeling for the needs and concerns of your customers and a real passion for helping and supporting others
- Ability to learn quick and act fast to find solutions for all issues addressed to you - if there is no solution yet, be eager to create it
- Solution-oriented approach and is well-organized
- No problems with adapting to new situations and requirements
What You Get:
- An experience of working in the innovative company, with an outstanding office in the National Stadium
- Competitive fixed salary plus a bonus depending on the results
- Opportunity for professional development within one of the best fintech startups in Europe
- A dynamic team of great and open-minded professionals
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
