Service Desk / Help Desk / 1st line support for Berlin
Europe
NR REF.: 1097615
Location: Berlin, Germany
Salary: up to 35 000 eur/year
Language: English
Your new company
The largestCloud Transformation Partner, System Integrator, and Managed Service Provider in Europe
Your new role
* You will provide SL1 support for current and future systems, applications, and technologies
* Support will be provided to a customer's internal and external users in English and in cooperation with SL2 and internal IT support teams
What you'll need to succeed
* Knowledge of a wide range of ICT technologies to quickly resolve incidents and validate and implement changes requested according to accepted procedures in the current and future Dev/Test/Prod environments
* Knowledge of ITIL best practices
* Experience in supporting/troubleshooting at least a few of the following technologies is required:
o JIRA/Confluence, Axway Gateway, Apache ActiveMQ, Fuse, WSO2ESB, Talend, Apache Tomcat, Nagios, IIS, MS DNS, MS Active Directory, LDAP, MSSQL, MySQL, Oracle DB
o Windows Server 2008R2/2012R2 network infrastructure and Active Directory Domain Services, Microsoft SCCM 1606, SQL server, MS Dynamics, MS SharePoint, Microsoft WSUS, MS Exchange 2013, MS DFS-R/DFS-N, MS Certificate Services PKI, MS Remote Desktop Services, MS Active Directory Federation Services, Microsoft Intune, O365
* Experience in any of the following is optimal (but not required):
o network and security (firewalls, web and security proxies, routers, switchers, and load-balancers)
o technical administration of TCP/IP fundamentals and security policies
o administrating Linux/Unix-based and Windows OS, bash shell, and PowerShell scripting at SL1 level or McAfee ePolicy Orchestrator 5.3.0
o managing Dev/Test/Prod VMWare infrastructures for provisioning new VMs, virtual switches, and capacitychanges on-premise, at the hosting provider, and in the cloud
* You have consistently great customer service skills
* Excellent English skills are absolutely essential
What you'll get in return
Work with high level professionals
Excellent opportunities for further development as well as sport offerings and numerous employee events complete our offer.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
