Customer Service Specialist with English and French or German or Dutch

- Professionally handle high volume of incoming calls from customers
- Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customer where applicable regarding products and services
- Guide Customer through Flight Booking, Ticket Purchase and Seat Assignments.
- Maintain a balance between company policy and customer benefit in decision making.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers 
- Exceed company and client expectations

- Fluency in French and in English 
- Strong detail orientation
- Excellent listening skills
- Strong verbal and written communication skills- ability to communicate effectively in a non-scripted environment utilizing proper grammar and tone
- Customer oriented attitude
- Empathy, professionalism, adaptability, flexibility

- Fully paid training program 
- Motivating salary concept
- Possibility of Career growth within the company
- Free language courses 
- Access to a swimming pool and fitness center 
- Meal vouchers 
- 23 paid days off per a year