Customer Service Manager

Location: Wrocław or remote

• Innovator who can help move the business to the next level;
• Create w wonderful customer experience as you understand that making customer happy is crucially important to a business success;
• Be creative, friendly and solution-oriented with customers and colleagues;
• Investigating complex problems getting to root cause;
• Investigate issues, using data, and work closely to the developers team as well as external partners to create scalable solutions that will drive greater efficiency;
• Use our software backoffice web tools to make tweaks to our IT Systems;
• Analyze results and drive new opportunities;
• Incident management;
• Day to day  phone based client service;
• Understand and  support delivery of client service to fulfill Service Level Agreements;
• Management of client service request tickets, updating documentation;
• Maintain, create and contribute to internal and external documentation;
• You will have a chance to shape the future of our products;
• Opportunity to cooperate directly with the CEO;
• Elementary Analysis;
• Cutting edge technologies;
• HubSpot CRM;
• Use software tools to solve problems;
• Perform other tasks assigned by the CEO​.

• Previous customer support experience;
• Problem Solver, Hardworking;
• Native Polish, good English;
• Excellent communication skills;
• Word, Excel;
• Ability to multi-task and prioritize workload;
• Strong attention to detail and ability to master customer interaction;
• Nice to have: Bachelor’s Degree (Finance, Economy, Banking, Computer Science, Computing, Electronics,  Information Systems, Psychology or similar).

• Stable B2B or other contract;
• Support from our team;
• Trainings;
• Occasional days out also included;
• Cash and Equity (shares of the company);
• A chance to become a Director;
• And More.

This is an excellent opportunity to work in a true startup environment. We are looking for someone who loves technology and has the drive to push, challenge and grow company. You will need to be ambitious to work in a better, startup world.

If this is you, apply now!