Senior Manager - HR Operations

HR Operations is a very dynamic team being the engine of the People Capital function and touches AMS employees at numerous points in their careers.  The processes in scope range from transactional to complex cases and from daily tasks to large annual cycle projects. Employees within the team are dedicated to manage the effective and efficient delivery of HR operations services within agreed timelines across a range of processes and geographies.  

The role is focused to deliver end to end HR process from hiring to exit, through absences, personal changes, payroll cycle, compensation and benefits for all AMS employees located in 30 countries. In this role you will be managing the global team of 23 HR professionals located in Poland, Philippines and the USA, and reporting directly to Head of Global Business Services. The role involves interaction with all levels of employees – from the Board Members, through entire AMS population to the most junior members in the company.  This requires a lot of people skills but also the ability to look over the emotional aspect of working with people.

Role main responsibilities:

•  Ensure smooth and stable HR Service delivery to all AMS employees and new hires, per defined KPIs;
• Secure operations compliance with all data protection regulations and AMS quality standards;
• Cooperate closely with all AMS HR and Payroll vendors across the world;
• Cooperate effectively with the AMS People Capital function in the area of AMS global HR processes and policies, as well as the HR related systems;
• Ensure challenges around HR related aspects like labour laws, employee benefits, worker compensation get resolved;
• Maintain current knowledge base of legal and regulatory information and trends in order to effectively counsel organization leaders and reduce potential business liabilities;
• Deliver against the HR operations budged and drive the engagement of the business to use the human resources efficiently;
• Deliver global HR processes alignment and improvement, driving the productivity gains;
• Hold regular governance with the internal Clients and service users to understand their satisfaction from the service and drive relevant improvements;
• Manage the  team motivation and engagement, as well as individuals’ personal development;
• Deliver regular service performance reports to HR Function stakeholders.

• Experience is managing teams delivering service to large population of users;
• Experience in defining KPIs and managing service to achieve the KPIs;
• Proven track record in increasing the effectiveness and efficiency of user services;
• Great experience in driving team motivation and engagement;
• Problem solving skills – ability to analyse the situation, draw conclusion from the data, define the root cause and propose solutions;
• Ability to focus on detail and also work with the “big picture”, including ability to look at things from a strategic lens and the ability to translate them to HR processes and positive business impact;
• Great communication skills, with experience in tailoring the communication means/tools per audience type;
• Ability to communicate with impact and influence;
• Good working knowledge of Polish labour law;
• Understanding of labour law principles of other European countries will be an advantage;
• Sense of data protection requirements (EU, Asia, USA);
• Basics of project management;
• Workday and Service Now knowledge will be an advantage.