HRO Recruitment is a specialist traditional recruitment business. HRO Recruitment is a brand of HRO Personnel Sp. z o. o. HRO Personnel is a Human Resources service provider operating under number 6696. We are working as a recruitment provider searching on our Client's behalf for a person in the following role:
IT Service Desk Agent
We are looking for an enthusiastic and self- motivated IT Support professional who will be working as part of the Service Desk team, the successful candidate will be responsible for supporting users in all IT related issues, taking responsibility for them and finding the solution in cooperation with other departments.
Within this role you will have responsibility for entering information into the Service management system, fixing issues, monitoring the call status, and where necessary escalating calls to the next appropriate level of management and support.
Responsibilities:
- Support users in daily operation issues
- Analyze and document reported issues and outages - determine severity and impact of reported issues, and begin incident management process
- Deliver high levels of customer service at all times and ensure compliance with Service Level Agreements (SLAs)
- Proactive monitoring of applications and infrastructure
- Create and maintain Service Desk documentation in the Service Management tool, HEAT
- Document solutions into Knowledge Base articles to improve service delivery and quality
- Support and troubleshoot enterprise applications, client server and web-based solutions
- Use of Remote support and desktop sharing technologies
- Connectivity and networking support and troubleshooting in complex, multi-site LAN/WAN environment
- Be part of 24/7 on duty service
Qualifications:
- Minimum bachelor degree in Computer Science
- 1-2 years of experience at IT support position
- Comprehensive understanding of IT technology and support systems
- Advanced MS Windows skills and MS Office skills
- Fluent English, verbal and written is required
- Experience in IP Networks, Active Directory, Remote tools as an advantage
- Ability to work independently
- Open and communicative personality
We Offer
- Working environment with high ethical standards and values
- Continuous personal and professional development driven by challenging goals
- Opportunity to gain experience in a dynamic global retail organization
- Annual bonus
- Private medical care
- Employee stock purchase plan
- Subsidized forms of sport activities
- English lessons subsidized by the company
- Group insurance
- Voluntary life insurance
- Wide social package
- Attractive discounts for products and services at our stations
- Friendly work atmosphere
- Trainings and integration events
- Common internal promotions
Please add the following clause to the end of your submitted CV: "I hereby consent for HRO Recruitment, a brand of HRO Personnel Sp. z o.o. with their head office in Warsaw at Puławska 182, to use my personal details hereby submitted for their recruitment process (documenting and processing personal information and forwarding said information to their clients within the structure of the client"s recruitment projects) in accordance with the Law on Protection of Personal Data (Dz. U. 2002 r. Nr 101 poz. 926) until I submit a written withdrawal of consent. I confirm that I was informed of the right to modify, access and protect my personal information."
