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IT Service Desk Analyst (I and II support line)

Teamquest Warszawa

Our client is a company that has been developing unique products and solutions that benefit society and companies for over a hundred years. The company's motto has remained unchanged since the beginning of their activity: "We strive for excellence". The story began with the invention of the "Ever-Sharp" automatic pencil (always sharp). Since then, they have regularly developed innovative products. They introduced to the market, among others, the first Japanese televisions and radios, as well as the world's first LCD calculators. And that was just the beginning. After the lapse of a century, they continue to innovate thanks to award-winning products from many different sectors, such as Document Solutions, Managed Services, Visual Solutions and Energy Solutions, as well as equipment for sales outlets. Currently, people are looking for their team for the position: IT Service Desk Analyst (I and II support line)

Requirements:

Proficient in written and verbal communication in the English language (min B2 level) - we do not require knowledge of Polish
1-2+ years experience in a technical support environment, call center, or help desk preferred
2 years experience in troubleshooting Microsoft based server & desktop operating systems issues
Good knowledge and experience in troubleshooting of: Active Directory, Office365 Business, TCP/IP networking, firewalls, switches, Group Policy, DHCP, DNS
Printers (errors, printer configurations, including reinstalling drivers and changing printer options within Windows)
Enterprise anti-virus suites (Webroot Secure Anywhere Business Endpoint Protection)
Back-up technologies (ie. Datto)
Knowledge of ITIL best practices

The candidate:

Excellent customer service (willing to go the extra mile)
Excellent communication skills (strong written and verbal communication skills)
Has interest in learning about current/new/future technologies to help the Company, customers, themselves, and their team,
Be able to manage/prioritize their own workload so tasks can be completed to a customer's satisfaction and meet Service Level Agreements where necessary
Flexible, enthusiastic, hardworking & committed to a career within IT
Excellent analytical and troubleshooting skills
Good interpersonal skills (empathy, verbal dexterity, etc.)
Ability to learn new systems and processes quickly

Additional advantages:

Technical Certifications: ITIL foundation, SDI, CompTIA, A+, MSCE a plus

We offer:

Employment based on employment contract (can be possible B2B contract)
Attractive salary
Benefit package:
- medical care
- Multisport card
- life insurance
- English language co-financing
Internal, external and industry training
Ability to certify skills - paid by the company
Opportunities for professional development for expert positions
Experience in an international company

Responsibilities:

Providing first/second level customer support for all IT Services and provide initial Incident diagnosis and where possible first level resolution (Incidents and Requests) according to SLA,
Through rotation and roster provides IT support including fixing desktop / laptop / mobile device hardware and software issues and faults and Service Requests (queries, installations, moves, adds and changes),
Supporting Microsoft operating systems and applications,
Writing and updating technical knowledgebase documentation,
Suggesting continuous improvement ideas that can expand to the broader team.
work in 24/7 shifts (permanent 3 shifts from Monday to Friday, phone calls on weekends)

Internet / e-Commerce / Nowe media

IT - Administracja

Szukam pracy Warszawa, Szukam pracy Wrocław, Szukam pracy Kraków, Szukam pracy Łódź, Szukam pracy Szczecin, Oferty pracy Gdynia, Ogłoszenia Gdańsk, Szukam pracy Poznań, Ogłoszenia Au Pair Opieka nad dzieckiem, Kalkulator brutto-netto, Wyszukiwarka ofert, kariera medycyna, kariera budownictwo, Praca Administracja biurowa, Branża bankowość, pracuj w call center, Pracuj w energetyka, Pracuj w Handel, oferty pracy fizyczna, Praca na magazynie, Ogłoszenia w marketingu, Kariera Olsztyn, Szukampracy Katowcie, Kariera Bydgoszcz, Praca Białystok

Gdzie szukać pracy jako IT Service Desk Analyst (I and II support line)

Jaka oferta pracy na stanowisku: IT Service Desk Analyst (I and II support line) w miejscowości: Warszawa jest idealna dla Ciebie? Śmiało Aplikuj! Sprawdź też inne ogłoszenia o pracę z firmy Teamquest lub zapoznaj się raz jeszcze z ofertą pracy. Szukam pracy jako IT Service Desk Analyst (I and II support line) Możesz także skorzystać ponownie z naszej darmowej wyszukiwarki ofert pracy

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