Customer Service Team Leader

Due to the dynamic development of the organization and ambitious expansion plans, my client is looking for people for the new position of Customer Service Team Leader.

Client Details

My client is a Scandinavian manufacturing company with production plants and customers around the world. Due to the dynamic growth of the organization I am looking for people for the new position of Customer Service Team Leader.

Description

• Supervise team work, develop competences, appraisals and organising responsibility
• Responsibility of operational co-operation within organisation to meet the customer promise and efficient operations.
• Proactive problem solving and prompt communication of risks and delays when customer service or monthly result is in danger
• Ensure prompt communication and order confirmation for the customer and timely invoicing at invoicing point according to agreed cycle.
• Act as a business partner and closely cooperate with Sales, Logistics, and Production planning teams.
• Receive, process, and confirm orders, claims, handle return orders and related invoicing
• Manage and supervise Order fulfilment to meet our promise to customer

Profile

• Higher education with a degree in logistics or economics
• Minimum 1 - 2 year's experience in similar role in international customer service organisation, preferable in production company
• Proven excellent problem solving and root cause identification and troubleshooting skills (Practical knowledge of LEAN methodology will be additionally beneficial)
• Ability to work in a fast-paced environment while moving multiple simultaneous projects forward
• Knowledge of English and Polish at an advanced level
• Knowledge of additional European languages is welcome
• Flexible; stays calm and works well under pressure
• Strong leadership and people management skills
• Proactive attitude

Job Offer

• Employment contract
• Annual bonus, private medical care, sports card, flexible working hours, possibility of partial remote working