Service Desk IT Analyst with German

Verita HR Polska Sp. z o.o. Kraków Wynagrodzenie do negocjacji

VeritaHR is a Human Resources service provider operating under number 6696. We are working as a recruitment provider searching on our Clients behalf for a person in the following role:

Key Accountabilities:

  • Provide technical support to internal users with a focus on delivering excellent customer experience.
  • Handle telecoms requests in a timely manner according to procedures,
  • Understand the customer's issue and ensure that the necessary action is carried out to resolve it.
  • Resolve a high percentage of calls at first point of contact through the use of the knowledge base.
  • Raise incidents/tickets to escalate problems to second and third level support areas as appropriate.
  • Document incidents properly with accordance to quality standards.
  • Ensure that the ticket kickback/errors are maintained low.
  • Handle optimal number of calls/tickets based on volume.
  • Focus on identifying projects/opportunities for process improvement to eliminate calls.
  • Provide support to the Team and Team Leaders/Manager


  • Fluent German Language -- written and spoken,
  • Intermediate English language -- written and spoken,
  • Excellent interpersonal and communication skills,
  • Proactive and self-motivated attitude,
  • Experience in international and multicultural environment,
  • Quick learner with an ability to share knowledge,
  • Ability to work against challenging targets and thrive in a team environment with the willingness to adapt to a wide range of situations,
  • Great analytics thinking and problem solving skills,
  • Basic knowledge of networking, IT infrastructure and good knowledge of MS Office tools,
  • Bachelor's degree in Computer Science /related technical field or equivalent experience would be an asset.

We offer:

  • Stable job in professional team which might be a good career start point or continuation in dynamic IT environment,
  • Comprehensive training for new joiners,
  • Car parking few minutes away from the office,
  • Relax room (with massage chairs and area for yoga/stretch),
  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists,
  • Game room (with Xbox, PS consoles and foosball table),
  • Fresh fruit on the floor and good coffee in the kitchen,
  • Team building events,
  • Internal learning sessions,
  • Private health care (different options -- from basic to VIP), employees' benefits: private life insurance, multisport.

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Gdzie szukać pracy jako Service Desk IT Analyst with German

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Informacje o pracodawcy

Verita HR Polska Sp. z o.o.

Praca Service Desk IT Analyst with German, Kraków

Oferta jest ważna jeszcze 9 dni

Ogłoszenia Pracodawcy

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