VeritaHR is a Human Resources service provider operating under number 6696. We are working as a recruitment provider searching on our Clients behalf for a person in the following role:
Key Accountabilities:
- Provide technical support to internal users with a focus on delivering excellent customer experience.
- Handle telecoms requests in a timely manner according to procedures,
- Understand the customer's issue and ensure that the necessary action is carried out to resolve it.
- Resolve a high percentage of calls at first point of contact through the use of the knowledge base.
- Raise incidents/tickets to escalate problems to second and third level support areas as appropriate.
- Document incidents properly with accordance to quality standards.
- Ensure that the ticket kickback/errors are maintained low.
- Handle optimal number of calls/tickets based on volume.
- Focus on identifying projects/opportunities for process improvement to eliminate calls.
- Provide support to the Team and Team Leaders/Manager
Requirements/skills:
- Fluent German Language -- written and spoken,
- Intermediate English language -- written and spoken,
- Excellent interpersonal and communication skills,
- Proactive and self-motivated attitude,
- Experience in international and multicultural environment,
- Quick learner with an ability to share knowledge,
- Ability to work against challenging targets and thrive in a team environment with the willingness to adapt to a wide range of situations,
- Great analytics thinking and problem solving skills,
- Basic knowledge of networking, IT infrastructure and good knowledge of MS Office tools,
- Bachelor's degree in Computer Science /related technical field or equivalent experience would be an asset.
We offer:
- Stable job in professional team which might be a good career start point or continuation in dynamic IT environment,
- Comprehensive training for new joiners,
- Car parking few minutes away from the office,
- Relax room (with massage chairs and area for yoga/stretch),
- Bicycle racks in the underground garage and around the office; showers dedicated to cyclists,
- Game room (with Xbox, PS consoles and foosball table),
- Fresh fruit on the floor and good coffee in the kitchen,
- Team building events,
- Internal learning sessions,
- Private health care (different options -- from basic to VIP), employees' benefits: private life insurance, multisport.