Service Desk IT Analyst with German

Verita HR Polska Sp. z o.o. Kraków Wynagrodzenie do negocjacji

VeritaHR is a Human Resources service provider operating under number 6696. We are working as a recruitment provider searching on our Clients behalf for a person in the following role:

Key Accountabilities:

  • Provide technical support to internal users with a focus on delivering excellent customer experience.
  • Handle telecoms requests in a timely manner according to procedures,
  • Understand the customer's issue and ensure that the necessary action is carried out to resolve it.
  • Resolve a high percentage of calls at first point of contact through the use of the knowledge base.
  • Raise incidents/tickets to escalate problems to second and third level support areas as appropriate.
  • Document incidents properly with accordance to quality standards.
  • Ensure that the ticket kickback/errors are maintained low.
  • Handle optimal number of calls/tickets based on volume.
  • Focus on identifying projects/opportunities for process improvement to eliminate calls.
  • Provide support to the Team and Team Leaders/Manager


Requirements/skills:

  • Fluent German Language -- written and spoken,
  • Intermediate English language -- written and spoken,
  • Excellent interpersonal and communication skills,
  • Proactive and self-motivated attitude,
  • Experience in international and multicultural environment,
  • Quick learner with an ability to share knowledge,
  • Ability to work against challenging targets and thrive in a team environment with the willingness to adapt to a wide range of situations,
  • Great analytics thinking and problem solving skills,
  • Basic knowledge of networking, IT infrastructure and good knowledge of MS Office tools,
  • Bachelor's degree in Computer Science /related technical field or equivalent experience would be an asset.


We offer:

  • Stable job in professional team which might be a good career start point or continuation in dynamic IT environment,
  • Comprehensive training for new joiners,
  • Car parking few minutes away from the office,
  • Relax room (with massage chairs and area for yoga/stretch),
  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists,
  • Game room (with Xbox, PS consoles and foosball table),
  • Fresh fruit on the floor and good coffee in the kitchen,
  • Team building events,
  • Internal learning sessions,
  • Private health care (different options -- from basic to VIP), employees' benefits: private life insurance, multisport.


Szukam pracy Warszawa, Szukam pracy Wrocław, Szukam pracy Kraków, Szukam pracy Łódź, Szukam pracy Szczecin, Oferty pracy Gdynia, Ogłoszenia Gdańsk, Szukam pracy Poznań, Ogłoszenia Au Pair Opieka nad dzieckiem, Kalkulator brutto-netto, Wyszukiwarka ofert, kariera medycyna, kariera budownictwo, Praca Administracja biurowa, Branża bankowość, pracuj w call center, Pracuj w energetyka, Pracuj w Handel, oferty pracy fizyczna, Praca na magazynie, Ogłoszenia w marketingu, Kariera Olsztyn, Szukampracy Katowcie, Kariera Bydgoszcz, Praca Białystok

Gdzie szukać pracy jako Service Desk IT Analyst with German

Jaka oferta pracy na stanowisku: Service Desk IT Analyst with German w miejscowości: Kraków jest idealna dla Ciebie? Śmiało Aplikuj! Sprawdź też inne ogłoszenia o pracę z firmy Verita HR Polska Sp. z o.o. lub zapoznaj się raz jeszcze z ofertą pracy. Szukam pracy jako Service Desk IT Analyst with German Możesz także skorzystać ponownie z naszej darmowej wyszukiwarki ofert pracy

Zachęcamy do złożenia Aplikacji na stanowisko Service Desk IT Analyst with German, praca w Kraków dopasowana do Twoich wymagań.Verita HR Polska Sp. z o.o. praca. Zobacz także dostepny katalog Stanowisk na Szukampracy.pl, gdzie znajdziesz więcej ogłoszeń o pracę.

Informacje o pracodawcy


Verita HR Polska Sp. z o.o.


Praca Service Desk IT Analyst with German, Kraków

Oferta jest ważna jeszcze 9 dni

Ogłoszenia Pracodawcy

Podobne ogłoszenia


Developer SQL+Java

Kraków, małopolskie


Customer Service with German

Kraków, małopolskie


Scala Developer

Kraków, małopolskie


DevOps Cloud Engineer

Kraków, małopolskie