Workday Business Analyst (System Support Area)

Teamquest Warszawa Wynagrodzenie do negocjacji

For our client who is a multinational professional services network headquartered in London, United Kingdom. It is the second largest professional services firm in the world,and is one of the Big Four auditors.We are looking for professionals to join the global business systems support team in the office in Warsaw for the position of: Workday Business Analyst (System Support Area)


Responsibilities:

  • Maintains business systems including resolving users issues.
  • Contribute to change management process including functional requirements identification and validation.
  • Create and deliver appropriate system support documentation and knowledge articles.
  • Additionally:
    • Provide day-to-day end-user second level support Workday Users globally.
    • Identify the workaround/solution and resolve incident within the agreed service levels.
    • Provide guidance on alternative resolutions on recurring or ongoing issues.
    • Document troubleshooting or resolution steps.
    • Work with the Service Desks to provide updates to the user, on the status of the incident.
    • Engage and coordiArea of responsibility
    • Provide day-to-day end-user second level support Workday Users globally.
    • Identify the workaround/solution and resolve incident within the agreed service levels.
    • Provide guidance on alternative resolutions on recurring or ongoing issues.
    • Document troubleshooting or resolution steps.
    • Work with the Service Desks to provide updates to the user, on the status of the incident.
    • Engage and coordinate with the vendor, when required.
    • Invoke escalation processes; involve multiple resolver groups, as needed.nate with the vendor, when required.
    • Invoke escalation processes; involve multiple resolver groups, as needed.

Requirements:

  • At least Bachelor, or Engineering degree in Technology, or related field.
  • 2-3 years experience working with Workday Human Capital Management (HCM) development, configuration, implementation and/or support required, preferably for corporate operations.
  • Workday HCM training/certifications preferred.
  • Ability to reasonably estimate the time for tasks and then meet deadlines set by those estimates; ability to quickly and effectively prioritize multiple requests
  • Excellent communication and analytical skills
  • Ability to work independently, as well as part of a team. Desire to interact with and help end users.
  • Fluent English and Polish.

We offer:

  • Career development and professional growth in a global team setting.
  • Participation in multi-territory activities in Workday system business support area.
  • Competitive salary and benefits package, including private healthcare, life and disability insurance, attractive voucher program.
  • Opportunity to engage in after-hours sports activities and team building events
  • Inspiring and friendly work environment.
  • Your career development plan tailored to your preferences and ambitions.

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