Application Support Analyst

• Developing and providing deep technical SME knowledge, including best practices and recommendations
• Application configuration
• Assisting with troubleshooting and resolution of technical issues and escalations
• Deploying new releases to stage and production environments
• Triage and resolve user issues using incident management application
• Adhering to formal IT change management process
• Query application and server log files to troubleshoot issues
• Query, investigate, and update data in Oracle SQL databases
• Run batch jobs and scripts on remote servers
• Authoring and updating internal technical documentation, SOPs, etc
• Routine database table maintenance

• Previous experience with issue identification, prioritization and resolution
• Proficiency in Microsoft Office applications, particularly Excel and Access
• Proficiency in Microsoft Server 2012 R2 +
• Experience in Microsoft SQL Server
• Knowledge of RESTful API technologies and creating/maintaining JSON endpoints
• Basic knowledge of Microsoft scripting languages
• Self-motivated to problem solve and proactively identify trends
• Strong verbal and written communication
• Prior incident management experience required
• Fluent English is a must, communicative Polish nice to have

Additional advantages:

• Oracle PL/SQL knowledge

• Career development and professional growth in a global team setting.
• Participation in multi-territory activities in business systems support area.
• Access to and ability to acquire proficiency in top notch IT tools and solutions in a macro scale use.
• Competitive salary and benefit package, including private healthcare, life and disability insurance, attractive voucher program.
• Opportunity to engage in afterhours sports activities and team building events
• Your personal career development plan tailored to your capabilities, preferences and ambitions.