First line of technical support (IT department) - working with German language

Currently, for our BPO/SSC client, we are looking for talented individuals with language skills ready to start or continue their careers in international structures.

Position tasks:

• Receiving requests from a German-speaking customer
• Operating the communicators used in the position
• Answering inquiries from customers
• Building and maintaining positive relations with the customer
• Finding and proposing solutions related to the problem reported by the customer
• Understanding the customer's problem
• Proposing solutions adequate to the problem
• Highly developed interpersonal skills
• Freedom in communication
• Referring problems to the second line of support when the situation cannot be resolved
• Creating documentation
• Reliable performance of assigned duties

Requirements for candidates:

• communicative knowledge of German: b2/c1
• communicative knowledge of English: b2/c1
• minimum one year of professional experience in customer service
• freedom to communicate in the above languages
• ability to handle phone and email and chat on a daily basis
• availability to work full time - 40 hours per week
• independence in action, responsibility
• openness to new professional challenges

Our client offers:

• Hybrid or stationary work for those living in or around Krakow and ready to commute to work
• Non-standard work system (1st, 2nd shift, night or weekend work)
• Opportunity to combine work and study
• Obtaining professional qualifications in customer service
• Gain experience in a corporation
• Opportunity for professional development in an international company
• Employment contract from the first day of cooperation
• Timely payment of salaries
• Extensive package of social benefits: life insurance, private medical care, financial allowances, mybenefit platform, multisport, subsidies such as glasses or language courses.