Currently, for our BPO/SSC client, we are looking for talented individuals with language skills ready to start or continue their careers in international structures.
Job Description:
- Operation of communicators, used in the company (e-mail, chat, telephone)
- Answering questions directed by customers (by email and phone)
- Assisting in the removal of technical problems arising at the customer)
- Directing problems to the 2nd and 3rd lines of support (if you can't complete the order yourself)
- Providing high quality service to the company's business customers
- Contact in German and English (contact with business customers)
- Analyzing and solving the most common queries using ready-made solutions,
- Collaborating with the team of specialists and assisting in the execution of ongoing orders
Candidate Profile:
- Very good knowledge of German (B2/C1)
- Good knowledge of English (min. B2)
- Availability to work full time
- Experience in customer service - minimum 6 months
- Education in the field - not required but will be an added advantage for the candidate
- Ability to work with a team and make decisions
Interest in the IT industry/modern technologies - Ability to solve problems
- Focus on solving technological defects
We offer:
- use of a foreign language in daily work,
- work for a large international corporation,
- opportunity to work remotely in shifts (within Poland)
necessary tools for work - attractive salary
- a package of additional benefits