First line IT support - international customer service with French language skills

Currently, for our BPO/SSC client, we are looking for talented individuals with language skills ready to start or continue their careers in international structures.

Responsibilities of the future employee:

• Receiving customer requests in French
• Handling email, phone, chat and teams applications
• Providing technical assistance to customers
• Providing technical support (scope: basic IT issues)
• Building permanent and positive business relationships with the company's customers
• Building a positive image of the company in the market
• Finding and proposing individual solutions
• Creating documentation for customer needs
• Preparation of business memos
• Reliable performance of assigned duties

Requirements for candidates:

• English, expected level b2/c1
• French, expected level b2/c1
• Important: knowledge of both the above-mentioned foreign languages required
• a minimum of one year's experience related to help desk
• freedom to converse with clients (e-mail, telephone, chat)
  e-mail and through Temas
• availability to work full time
• ability to work shifts (1st, 2nd and night shifts)
• ability to manage their own time
• openness to new professional challenges and willingness to learn

Our client offers:

• Stable employment, based on an employment contract
• Work in hybrid or stationary mode in the office in Krakow
• Flexible schedule that allows you to combine work and study
• Possible shift work, night work, weekends (variety of shifts)
• Gain professional qualifications, related to the IT industry and customer service
• Gain new professional qualifications
• Gain experience in the field of customer service in an international company
• Timely payment of salary
• Extensive package of social benefits: life insurance, private medical care, financial allowances, mybenefit platform, multisport, subsidies such as glasses or language courses.