Senior SAP Support Specialist

The position purpose is to deliver global 2nd level SAP support resolving incidents for SAP end users in specific for I&E relevant issues as member of the SAP service desk.

The successful candidate will take part in building up knowledge base through incident interaction with end users and 2nd level support groups

Client Details

For the Scandinavian company, which is well-known for its innovative approach and friendly working environment we are seeking to recruit experienced Senior SAP Support Specialist.

Description

• Run initial investigations, diagnosis and resolution on received 2nd level SAP incidents
• Assign unresolved Incidents to appropriate further level support group
• Verify resolution with end users and follow up on incidents according to Service Level Agreements
• I&E Support (Innovation & Engineering)
• Regular communication to end users, super users and SAP Competence Team by phone, ticket system and Microsoft Teams
• Driving incident flow on SAP support tickets and collaborate with 1st line SAP Service Desk
• Work with an internal knowledge base and develop it further
• Support business in using standard operation procedures & processes
• Follow escalation procedures and escalate major incidents to SAP Operations Group Leader & global Incident Management

Profile

• Advanced IT system knowledge, ERP and SAP system operation skills, basic understanding of all SAP module.
• Some years of experience in SAP Production Planning & Control, Plant Maintenance & Customer Service.
• Understanding in Engineering and Product Lifecycle Management, Assembly and Equipment's, spare parts planning, Material Resource Planning, Integrated Business Planning valuable.
• As within a full ITIL driven IT organization experience in way of workings for standard ITIL processes, like incident management, are expected.
• Must be competent in spoken and written English.
• Bachelor degree or higher is prerequisite.

Job Offer

• Permanent employment contract
• Friendly atmosphere
• Flexible working hours
• Home office
• Private medical health care
• Sport card
• Life insurance
• Vouchers for holidays
• Convenient office location