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Incident/Problem Manager

Teamquest Warszawa Wynagrodzenie do negocjacji

For our client, a international company with branches in all Europe, we are looking for a person for the position: Incident/Problem Manager

Responsibilities:

Responsibility to improve the quality of maintaining IT solutions at the group level
Undertaking activities aimed at minimizing the number of incidents as part of group solutions
Delivering together with Product Team Root Cause Analysis and planning activities to improve the support of IT solutions supporting business at the group level
Development of knowledge management and organization of managing knowledge
Responsibility for supporting the proper functioning of business support solutions
Participation in creating standards of IT systems maintenance
Provision of IT services at the level agreed upon with clients.
Be a Manager Incident and the Major Incident Manager (Manager on Duty).
Be a Problem Manager
Continuous Improvement Manager support in the implementation of continuous improvement processes.
Managing incident handling, problems, service requests
Overseeing the event management process and ensuring its effectiveness.
Determining the processes of introducing changes in the environment of offered services from the perspective of the maintenance area.
Implementation of service standards for processes related to incidents, problems and service requests, including their monitoring.
Ensuring the ability of an IT organization to plan, measure and adhere to agreed quality levels of IT services and their continuous improvement.
Improving and improving the quality of internal customer service.
Coordination of work in the field of knowledge management and management of the knowledge base repository and document versions.
Supplier management and supervision on the work carried out by them in the area of solving problems and incidents as well as performing the service request.
Introducing best practices in the scope of the entire support process of offered IT services.
Interact with an internal client to identify areas for improvement.
Development and updating of maintenance procedures for the resolution of problems, incidents and service requests.
Continuous improvement of services, their scope and level in relation to customer requirements.

Requirements:

Higher education - preferred technical;
At least 2 years of experience in a similar position;
Ability to define and implement processes of maintaining IT solutions;
Ability to practical management of teams maintaining IT systems;
Experience in the processes of optimization and continuous improvement of support processes and services provided;
Experience in maintaining systems using external partners;
Experience in working in a dynamic business environment;
Orientation on the implementation of business goals;
Very good knowledge of English;
Good communication and teamwork skills;
Independence in action and focus on achieving goals.
Additional advantages:
- Analytical skills;
- Ability to propose unconventional solutions and persuade to a different point of view;
- Experience in working in an international environment;
- ITIL Certificate;

We offer:

Attractive remuneration based on a contract of employment or B2B
Benefits package:
- private medical care,
- sports / lunch card,
- funding for learning English or German,
- fresh fruit each week and delicious coffee
Work in an international environment

IT - Administracja

IT - Rozwój oprogramowania

Szukam pracy Warszawa, Szukam pracy Wrocław, Szukam pracy Kraków, Szukam pracy Łódź, Szukam pracy Szczecin, Oferty pracy Gdynia, Ogłoszenia Gdańsk, Szukam pracy Poznań, Ogłoszenia Au Pair Opieka nad dzieckiem, Kalkulator brutto-netto, Wyszukiwarka ofert, kariera medycyna, kariera budownictwo, Praca Administracja biurowa, Branża bankowość, pracuj w call center, Pracuj w energetyka, Pracuj w Handel, oferty pracy fizyczna, Praca na magazynie, Ogłoszenia w marketingu, Kariera Olsztyn, Szukampracy Katowcie, Kariera Bydgoszcz, Praca Białystok

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