Technical Customer Support with English

Main responsibilities:

• Provide technical support to internal and external customers on Elavon's semi-integrated POS solutions;
• Provide support in terms of research and problem solving to internal and external customers;
• Support client during pilot and post-deployment stages;
• Serve as a subject matter expert for product functionality/specifications;
• Support the Product Manager and the Business Development team with the introduction, and ongoing relationship, of integrators and customers;
• Provide support on new and existing products to Business Development and other departments;
• Support new and existing vendors during the integration process;
• Supporting external deployment vendors during the installation process;
• Providing reporting on new and existing customers, and integrators;
• Handle confidential and highly sensitive company information;
• Comply with Elavon Conduct Code in work-related matters. Proactively supports company philosophy and culture;
• Ensures that the customer data is kept secure in line with the acceptable use policy and other published security policies, standards and best practice;
• Another commands from the employer.

Required:

• Very strong analytical skills;
• Proven problem solving skills;
• Knowledge and skills in the use of technologies for detecting and tracking issues;
• Past experience in a customer focused role.

Desirable

• Degree or Diploma in Computer Science, Networking or a related area;
• 2 years payments industry experience;
• Experience supporting Point-of-Sale (POS) solutions, particularly in a semi-integrated or integrated solution;
• Knowledge of payment protocols and scheme specific payment requirements extremely desirable.

Person Specifications

• Excellent English and Polish language skills, both verbal and written;
• Other language skills advantageous;
• Proven ability to multi-task;
• Ability work under pressure and react to changing user requirements;
• Strong technical and analytical skills -- ability to understand the complete payment process flow and connecting system/application;
• Ability to communicate complex messages, system solutions or issues using appropriate language, both written and oral;
• Team Player; ability to work with users and management to analyse user requirements;
• Analytical thinker and problem solver who provides follow through on problems;
• Ability to set and work to fixed deadlines;
• Detail conscious;
• Flexible, self-reliant and self-organised. Ability to work independently and remote to others;
• Maintains a professional but friendly disposition at all times;
• Be able to work under pressure and react to ever-changing user requirements;
• Can travel both within and outside Poland as required -- current passport;
• Understands the competitive landscape; has the ability to clearly articulate the differentiation and value proposition associated with Elavon's capabilities versus its competitors.

We offer:

• Full time position, employment agreement;
• Shift work from Monday to Saturday;
• Excellent package including complex medical care, group insurance, Multisport card, language classes;
• Highly professional, multicultural environment and high standards of work;
• Professional trainings, opportunity to develop career path in organizational structures, support in career planning;
• Work in a dynamic team with a supportive inclusive culture and strong values;
• Interaction with Clients and Colleagues across the globe;
• Good atmosphere at work and comfortable working environment;
• Opportunity to participate in social and community projects.