Customer Care Specialist wtih French

Lokalizacja: Warszawa, mazowieckie

Ensures the highest level of customer satisfaction among West-Europe and Central-Europe customers by providing high-quality services.

RESPONSIBILITIES:

Online customer service (chat, e-mail)

Telephone customer service: Inbound and outbound calls

Customer use monitoring, customer development (training schemes, promoting additional services)

Collaboration with the company's all other departments and foreign branches

CMS system administration

JOB REQUIREMENTS:

Support must be provided in French- fluent knwoledge is a must

Good understanding of English is essential

Ability to achieve Key Performance Indicator targets

Must be a team player

Strong problem solving abilities and assertiveness

Previous Customer Service / Helpdesk experience is a plus

OUR CLIENT OFFERS:

Attractive salary (base and monthly bonus)

The ability to use your knowledge of foreign language on a daily basis at work

Experience with a range of Clients and technology solutions which provides professional relevance

Trainings and development tailored to help you achieve your potential

Social benefit packages

Friendly work atmosphere in multicultural environment

Great location