IT Service Desk Specialist with Swedish, Danish or Norwegian language

Requirements:

• Proven working experience in providing IT Support,
• Comprehensive knowledge of basic hardware and software products,
• Advanced troubleshooting skills,
• Customer service orientation,
• Fluent written & spoken English and Swedish, Danish or Norwegian language,
• Experience in ITSM tool usage (i.e. Service Now, Remedy, HP SM etc.).

Additional advantages:

• Knowledge of other European languages (especially German or French),
• ITIL Foundation Certification.

We offer:

• Permanent contract,
• Private health care with an option for a family coverage,
• Group life insurance,
• Subsidised sport cards, cinema and theatre tickets,
• Structured training and development program,
• Clear career path,
• Work for a global industry leader,
• Various challenges at work,
• Great atmosphere,
• Sport events for employees,
• Opportunity to participate in the employee volunteering program.

Responsibilities:

• Act as a Single Point of Contact for all IT Users,
• Log, categorize and prioritise all relevant incidents and service requests,
• Provide first level support in order to restore the service as quickly as possible,
• Properly allocate incidents and service requests to other * *,
• Resolver groups,
• Be part of Mon-Fri 9-17 on duty service with weekends coverage every couple of weeks.

Additionally:

• Please send CV in English! :)