Customer Technical Support Specialist

Requirements:

• Knowledge of SQL - preferably MS-SQL
• Knowledge of XML
• Patience and accuracy
• Very Good command of English.

Additional advantages:

• XSLT and/or Java

We offer:

• Competitive salary package
• Challenging work on complex web applications
• Work in an international environment (cooperation not only with developers, but also with business representatives from several countries)
• Full-time employment contract
• Package of social benefits - medical insurance included
• Friendly and open work atmosphere :)

Responsibilities:

• Providing excellent customer service in English
• Building up positive relationships with customers
• Resolving issues in a timely manner and ensure high levels of customer satisfaction
• Providing explanations in relation to customer complaints - both written and by phone