Second Line Analyst with German

Responsibilities:

• To manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract,
• To maintain technical knowledge and expertise associated with applications specific to individual customers,
• To progress / close incidents to a satisfactory conclusion on the incident management system,
• To escalate potential service issues initially with Team Leader,
• To review and update technical support documents and procedures in light of personal experience and information received,
• Share knowledge with colleagues and customers through direct communication and knowledge sharing tools,
• Proactively research problems and solutions and document findings for the advantage of customers and colleagues,
• Actively develop personal knowledge and awareness of new products and solutions,
• Cooperation with the 3rd line of support, developers and application architects in solving global incidents

What we expect:

• Experience in supporting IT systems,
• Practical knowledge of German and English (must be at least B2),
• Analytical thinking,
• An independent approach to performing tasks,
• Willing to work in a shift system.

The company offers:

• Work in international environment,
• Attractive terms of employment,
• Opportunities for professional development,
• Competitve benefits package (private healthcare, sport card, discounts, life insurance, trainings, fundings for language courses).