Customer Service Representative with French or Spanish

Gi Group is an international recruitment agency whose main task is to offer fully-qualified employees. We are a leader in the Italian market and one of the main agencies in our countries of operation. We have been present on the Polish market since 2004, we have branches in 16 cities, which enables us to fulfill orders all over the country. We hold certificate No. 570 entitling us to operate as a work agency in Poland.

For our Client - an international company, in the field of global service center, located in Wrocław - we are looking for the highly motivated candidates for the position of

Our expectations:

• Written and verbal communication skills in English and very good French or Spanish
• System knowledge skills utilizing Microsoft environments
• Organizational, interpersonal and communication skills
• Problem solving skills
• Social, positive thinking
• Analytical thinking in daily work
• Ability to deliver to customer expectations by consistently meeting service commitments
• Quick learner with competence to resolve queries

As a Customer Service Representative you will be responsible for:

• Ensure timely and accurate order entry upon receiving customer"s purchase orders
• Monitor the complete sales process from quote to invoice making sure customer needs are respected.
• Keep stakeholders updated about current processing status
• Monitor the delivery process and resolve any possible issues
• Act as anchor point for communication between the customer, the sales representative and the supply chain organization
• Registration of disputes and taking corrective actions for the non-technical complaints
• Answer customer queries, giving accurate product information and where possible solve issues raised to maintain a high level of customer service

We offer:

• Temporary contract untill 18 months / with possible to be employ directly by our client after 6 months (earliest)
• Benefits package such as: MultiSport card, life insurance, private medical care
• Attractive basic salary + quarterly bonus till 12%
• Working hours: Monday to Friday / 7-15 or 8-16 or 9-17 / 8h by day
• Induction to work, trainings
• Participation in process transition
• Great possibility to development, gain new knowledge
• Work in an international environment
• Great atmosphere at work