Help Desk Administrator

Lokalizacja: Bielany Wrocławskie, dolnośląskie

We are a global IT service provider. With over 2,800 permanent employees in 35 subsidiaries we offer our services worldwide in more than 190 countries.

YOUR TASKS:

Acting as a single point of contact for all IT related incidents and requests
Responding to email messages, web inquiries and phone calls for employees requiring help
Providing remote worldwide IT support for end users
Installing and supporting different applications on users PC’s
Troubleshooting hardware and software problems, assisting users with desktop applications and providing user training
Web-based Microsoft Active Directory user handling (user creation, rights and messaging management for Lync and Exchange, password management and user disabling)
Collaborating with other IT support team members within the Hemmersbach in troubleshooting and resolving problems, in addition to using all available resources such as personal skills, vendor documentation and online knowledge bases
Working with the IT-Ticket-System by handling the tickets under the chosen SLA

OUR REQUIREMENTS:

Excellent English and Polish language is a must
Good knowledge of Windows operating systems,
Basic remote troubleshooting skills and the use of remote troubleshooting applications
Knowledge of IT hardware, software and current new technologies
Excellent customer service skills, strong attention to details with ability to multi-tasks
A self-starter, quick learner with an awareness to meet deadlines,
Readiness to work on 8 hrs. shift, 24h (10 PM Sunday – 10 PM Friday)

WOULD BE AN ASSET:

Bachelor’s Degree in field related with IT
Previous experience on similar position

YOUR BENEFITS:

Stable, independent work in an international, flexible and open company
Interesting international projects and possibility of being part of a worldwide IT Team
Welcoming and friendly work environment within young team
Direct communication and flat structure
Great opportunities for both professional and personal development
Buddy programme
Space for your own ideas
Language training
A package of benefits and co-fundings: multisport card, private health care, life insurance, lunches, free bus from the center of Wroclaw

Dodatkowe informacje

If we have sparked your interest, let us know by simply sending your application in English

https://www.hemmersbach.com/career/browse-jobs/jobs/help-desk-administrator-3609/3609

Wymagane dokumenty

Please add a statement: „I hereby agree for my personal data included in my application to be processed for the purposes of the recruitment process by Hemmersbach Central Support Sp. z o. o. Sp. K. under the Personal Data Protection Act as of 29 August 1997, Dz. U. no 133,.883, consolidated text: Journal of Laws 2016, item 922 as amended. I hereby agree for my personal data in the range described above to be placed in the data base of Hemmersbach Central Support Sp. z o. o. Sp. K. and be processed for the purposes of future recruitment processes”