Customer Service Specialist with Dutch or German

Responsibilities:

• Answer all customer enquiries professionally and effectively 
• Effectively communicate company's product ranges and fares and ticketing conditions with the highest customer service and accuracy
• Maximize the revenue contribution within agreed sale targets through the effective use of all available sales and telesales tools
• If you enjoy customer service and sales, this is an opportunity to learn about airline operations and build a strong foundation for an exciting career in aviation, travel or tourism
• Our team members are trusted advisors and talented problem-solvers who connect people with interesting destinations, friends and family all over the globe

Requirements:

• Proficiency in written and spoken Dutch or German
• Good English 
• Quality focus and strong customer service skills
• Excellent non-visual communication skills
• An open mind and eagerness to continually develop
• Knowledge of airline systems and operations will be an advantage but not essential
• Strong computer skills
• Good sense of personal accountability
• Demonstrated focus on providing service through sales

We offer:

• An attractive package of social benefits
• A great work environment on the top floor of Krakow"s newest building, right in the heart of town
• Career growth with one of the world's leading airlines and its parent, the Swire Group
• Flexible shifts adjusted to your lifestyle
• Permanent employment opportunities