Customer Service Supervisor with German

Gi Group is an international recruitment agency whose main task is to offer fully-qualified employees. We are a leader in the Italian market and one of the main agencies in our countries of operation. We have been present on the Polish market since 2004, we have branches in 11 cities, which enables us to fulfill orders all over the country. We hold certificate No. 570 entitling us to operate as a work agency in Poland.

We are supporting our Client from BPO sector in recruitment processes and currently we are looking for:

Responsibilities:

• managing a team of Customer Service Representatives
• building a very good relationship with Client - understanding Client needs and providing answers to his queries
• supporting subordinates in performing their daily duties
• monitoring, analyzing and reporting team activities that affect its performance
• taking care of the team development
• ensuring realization of SLA's and KPI's by a Team

Requirements:

• very good knowledge of German and English (both required)
• at least 1 year experience in managing a team - min. 10 FTE in Customer Service area
• people management skills
• ability to work in a group, high communication and leadership skills
• ability to work in a fast-paced and dynamic environment under time pressure with multitasking duties

Offer:

• contract of employment
• opportunity to work for an international Client
• prospects for self-development in a dynamically expanding company
• opportunity to participate in additional trainings (including soft skills, computer and language courses)
• great job location (close to bus and train station)
• work in multinational and friendly environment
• benefits package (possibility to choose from: MultiSport card, private medical care, petrol vouchers, cinema tickets, vouchers to different shops, etc.)