Process Improvement Lead

For Our Client, an international company with growing SSC structures in Warsaw, we are currently seeking highly experienced individual for the role of Process Improvement Lead. The role will be dedicated to Shared Service Center with the main purpose to identify and deliver projects to continuously improve the quality and efficiency of services, implement and sustain the capability and culture for continuous improvement and work with client stakeholders.

Job description:

• Establish clear and measureable goals with management to improve operational quality and efficiency performance
• As the priority, work with stakeholders and in particular the Finance Process to implement global process standardisation of finance processes
• Identify and agree other improvement opportunities within Marketing, Risk, Pricing and Strategic sourcing as appropriate
• Supporting improvement identification and implementation in other SSC (located abroad).
• Develop and deliver appropriate training to staff on process improvement approaches e.g. problem solving, process control etc.
• Proactively facilitate, coach and support team leads and staff to improve their processes on a day to day basis
• Maintain a log of benefits / improvements and publicise in the centre and with stakeholders
• Documenting and sharing best practices within and across stakeholder groups of improvement and performance management
• Benchmark current quality levels -- internally and externally
• Work with management and team leads to review / refine a quality control approach which is fit for purpose
• Identify and execute process delivery improvements with clients which impact SSC performance

Requirements:

• Willingness to undertake visits to other clients' offices globally
• 3+ years experience with a track record of performance improvement of shared services in a reputable organisation -- including finance processes experience
• Demonstrable commercial acumen, ability to think strategically
• Fluent English with excellent English written skills
• Strong analytical and problem solving skills, clear thinking and articulation of complex ideas
• Strong influencing skills at all levels, inspiring confidence in proposals, gets things done,
• Progressive and proactive, Inclusive style / team player, sensitive to team dynamics and stakeholder needs
• Good communicator at all levels, can work autonomously